Make a claim

Policies incepting on or after 3rd December 2021 Underwritten by Zurich.

Please submit your claim online by clicking here:

Submitting a claim online is the quickest way to have your claim processed.

If you would prefer to submit your claim by post please click here to download claims forms which you will need to print, complete and return to:
Claims Settlement Agencies Limited
308-314 London Road
Hadleigh, Benfleet
Essex SS7 2DD

The notification must be made within 31 days or as soon as possible thereafter following a bodily Injury, illness, disease, incident, event, redundancy or the discovery of any loss, theft or damage which may give rise to a claim under this policy.

If you need to discuss your claim please call 01702 842928.

When contacting the claims department, please have the following information to hand:

Reference: UK
  • Policy number
  • Date insurance purchased
  • Resort and country visited
  • Value of claim
  • Brief circumstances
  • Travel dates
  • Incident date

Failure to have the above information to hand may result in your claim being delayed.

For policies Underwritten by Mapfre issued prior to 1st December 2021: Please call 0203 3622 424 to register your claim or email

Please review your policy documents if you are unsure who to contact when making a claim. You can view your policy document by logging in to your online account here.

Blue Insurance Limited trading as is deemed authorised and regulated by the Financial Conduct Authority. The nature and extent of consumer protections may differ from those for firms based in the UK. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority's website.

We collect personal information in order to provide you with a quote, contract of insurance (where applicable) and for marketing purposes. Further details on this and how your data is processed can be found in our privacy policy. To learn more about our site structure, you can view our sitemap here.

UK Office: Parkview, 82 Oxford Road, Uxbridge, UB8 1UX.
Telephone   0333 355 0255   |  
UK Office: Parkview, 82 Oxford Road, Uxbridge, UB8 1UX.