If you have a complaint about the sale of your policy or our website, please contact us on firstname.lastname@example.org.
We will do our best to resolve your complaint within 8 weeks of receipt of your initial complaint. If we are unable to resolve your complaint you may refer the matter with the Financial Ombudsman Service (http://www.financial-ombudsman.org.uk/). You will also be able to use the EC On-line Dispute Resolution (ODR) platform at http://ec.europa.eu/consumers/odr/ who will notify the Financial Ombudsman Service on your behalf. Our full Complaints Procedure is available on request.
For all other complaints (including about Claims), please refer to the Complaints Procedure of your policy wording.